At See Life, we are committed to protecting your privacy.
This Privacy Policy details how we collect, use and protect your personal information when you use our website and make purchases.
Information Collection
We collect personal information such as name, e-mail address, address, telephone number and payment details when you make a purchase or create an account.
We may also collect anonymized data about your use of the site, such as pages visited and browsing time.
Use of Information
Information is used to process orders, provide customer support and improve your browsing experience.
We may use your e-mail address to send you promotions, product updates and important notifications.
Protection of Information
See Life adopts strict security protocols to protect your data from unauthorized access, alteration or disclosure.
Payment data is encrypted and stored securely.
Information Sharing
We do not share your information with third parties, except as necessary to process payments or fulfill legal obligations.
See Life uses cookies to provide an optimized browsing experience.
This Cookie Policy explains how we use these technologies.
What are cookies?
Cookies are small files stored on your device to enhance your experience on the site, remembering your preferences and facilitating the purchasing process.
Types of Cookies Used
Managing Cookies
You can control the use of cookies through your browser settings.
However, disabling them may affect your experience on the site.
At See Life, we strive to guarantee your satisfaction with every purchase.
If you need to return a product or request a refund, here are our guidelines.
Refund request
If you wish to request a refund, please contact us within 14 days of receiving the product.
Information such as the order number and the reason for the return is required.
Refund conditions
Refund Processing
Upon receipt and inspection of the product, we will notify you by e-mail of the status of the refund.
If approved, the amount will be refunded via the same payment method within 5 to 10 working days.
Product exchange
We offer the option of exchanging for another product, depending on stock availability.
At See Life, we work to provide you with a quality and reliable shopping experience.
Below you will find the terms of our Shipping Policy, which applies to all purchases made in our online store.
1. delivery areas
We ship throughout mainland Portugal and the islands.
If you would like an international delivery, please contact us for more information on availability and conditions.
2. Delivery deadlines
These deadlines are approximate and may vary during periods of high order volume, such as holidays or promotions, or due to unforeseen circumstances.
3. Shipping costs
4. Order processing
Orders are processed and shipped within 2 working days of payment confirmation.
Orders placed at weekends or on public holidays will be processed on the next working day.
5. Parcel Tracking
Once your order has been sent, you will receive an e-mail with the tracking number, allowing you to follow the delivery in real time.
You can also check the status of your order by logging into your account in our online store.
6. Parcel delivery
7. Incorrect or Incomplete Address
See Life cannot be held responsible for delivery delays or failures due to entering an incorrect or incomplete delivery address.
Please ensure that the details provided are correct before finalizing your order.
8. Delivery delays
Although we make every effort to ensure that your order arrives within the estimated time, unforeseen circumstances such as weather conditions, strikes or other external factors can cause delays.
If this occurs, we will contact you to keep you informed.
9. Damaged or lost products
If you receive a damaged product or believe that your order has been lost, please contact us as soon as possible.
We will investigate and, if necessary, provide a replacement or refund.
10. International shipping
For shipments outside Portugal, please contact our customer service department.
International delivery times and costs vary depending on the destination country and are subject to customs duties, which are the responsibility of the customer.
11. Changes to the Shipping Policy
See Life reserves the right to change this Shipping Policy at any time.
Any updates will be published on our website.
